Water Fountain respects your privacy. This Privacy Policy explains what we collect, what we don’t, why we collect it, and your rights under British Columbia’s Personal Information Protection Act (PIPA) and other applicable laws.
 
1. Information we collect
Required (to use the service)
 

• Mobile phone number (for one-time PIN delivery and abuse prevention)

• Machine usage events (when a can is requested or dispensed)

• Basic device signals (to protect against misuse and automated access)
   

Optional (if offered)
 

• Age range

• Gender
  “Prefer not to say” is always available.
   

Technical & operational data
 

• Water Fountain machine location (not GPS-based)

• Device type and operating system

• Event timestamps

• Error, fault, and system logs
   

Safety & support data
 

• Reports about product issues or health concerns

• Messages or communications you send to us

 
2. Information we do not collect
We do not intentionally collect:
 

• Full name

• Home address

• Precise location data

• Payment or banking information

• Government ID

• Biometric or facial data

• Call recordings

• Exact date of birth

3. Why we collect information
We use information to:
 

• Deliver one-time PINs by SMS

• Prevent abuse, hoarding, or automated use

• Operate and maintain machines

• Monitor inventory, outages, and faults

• Manage safety issues or recalls

• Respond to support requests

• Analyze system performance and usage

• Produce anonymous, aggregated insights

• Improve access to water locations
   

Optional age and gender data is used only for anonymized analytics and reporting.
 
4. SMS & communications
You will receive transactional messages only, such as:
 

• PIN codes

• Redemption confirmations

• Safety or recall notices

• System updates
   

Marketing messages (if offered in the future) require separate express consent and can be opted out of at any time. Carrier fees may apply.
 
5. Consent
By using our machines or providing information, you consent to this Privacy Policy.
Consent is provided through:
 

• Machine screens

• Websites or linked pages

• SMS language

• Optional demographic fields
   

You may withdraw consent by contacting info@waterfountain.io, subject to service and legal limitations.
 
6. How we protect your data
We use reasonable safeguards, including:
 

• Secure cloud infrastructure

• Access controls

• Encryption where appropriate

• Monitoring and logging

• Data-minimization practices
   

Access is limited to authorized personnel and service providers.
 
7. Where data is stored
Your data may be stored or processed in:
 

• Canada

• United States

• Other jurisdictions where our service providers operate
   

These regions may have different privacy laws. We require contractual safeguards with providers.
 
8. Sharing of information
We do not sell personal information.
We may share limited data with:
 

• Cloud hosting providers

• SMS delivery services

• Security and analytics providers

• Professional advisors (legal or accounting)

• Regulators or law enforcement (if legally required)
   

Advertisers receive only aggregated, non-identifiable data. 
 
9. Data retention
We retain information:
 

• Only as long as necessary for operational, safety, or legal purposes

• Usage and system logs for analytics and security

• Phone numbers to enforce access limits and safety follow-ups
   

You may request deletion, subject to operational and legal requirements.
 
10. Your rights (BC residents)

You have the right to:

• Access your personal information

• Request corrections

• Withdraw consent (with limitations)

• Ask how your data is used

• Raise concerns or complaints
   

Contact: privacy@waterfountain.io
 
11. Minors
We do not knowingly collect unnecessary personal information from minors.
If you believe information was collected improperly, contact us.
 
12. Cookies & website tracking
Our website may use standard cookies and analytics tools.
Advertisers’ websites or links accessed through QR codes may use their own cookies or tracking technologies, which are governed by their separate privacy policies.

Machine interactions do not use tracking cookies.
 
13. Updates to this policy

We may update this Policy from time to time. We will notify users of material changes where required by law. Continued use of the Service after updates means you accept the revised Policy.
 
14. Contact
Questions or concerns?

info@waterfountain.io